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Shipping Policy

🌸 Spring Special – Free Shipping

To celebrate the arrival of spring, we are offering FREE Express worldwide shipping on all orders for a limited time. No minimum purchase required. This offer is automatically applied at checkout during our Spring promotion.


Shipping Methods & Delivery Time

We currently offer Priority Insured Shipping on all orders to ensure safe and reliable delivery.

  • Processing Time:
    Orders are processed within 1–3 business days

  • Estimated Delivery Time:
    8–15 business days after dispatch (standard delivery timeframe, normally take only 8 days).

Please note that delivery times are estimates and may vary depending on your location, customs clearance, local carrier performance, or seasonal demand.


Insured & Tracked Shipping

All shipments are sent with insurance and tracking for your peace of mind.

  • A tracking number will be provided via email once your order has been shipped.

  • Shipping insurance covers your order in case of loss or damage during transit.


Shipping Coverage

We ship to most countries worldwide. If your location is not supported at checkout, please contact our support team for assistance.

*Important: If you see our product is available and your country appears in the checkout dropdown, it means that we are able to ship to your location. Shipping times may vary depending on the destination (for example, some regions in Africa may take up to 10–30 days similar delivery time may apply to remote islands). Shipping costs are fully covered by us.


Delays & Exceptions

While we strive to meet delivery estimates, delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Peak seasons or public holidays

  • Carrier delays beyond our control

We appreciate your patience in such cases.


Lost or Delayed Orders

If your order has not arrived within 30 days from the shipping date, please contact us. Thanks to our insured shipping, we will investigate and provide a suitable resolution or issue refund immediately.


Contact Us

If you have any questions regarding shipping, feel free to contact us at:
📧 heartglow.worldwide@gmail.com