0
£0.00 GBP
RETURN AND EXCHANGE POLICY
Cancel order
We accept cancellations prior to the product being shipped or manufactured. If the product has already shipped or preparing for dispatch, we will not be able to cancel the order.
We also offer order adjustments if your order has not yet shipped. If you need to change your order, you are welcome to email us at: heartglow.worldwide@gmail.com (your email address is required)
30-Day Return Window
We offer a 30-day return window from the date of delivery. Contact us on email: heartglow.worldwide@gmail.com to start your return/refund process.
To qualify for a return, the item must:
Items that do not meet these conditions may be refused or subject to partial refund.
Damaged or Defective Items
If your item arrives damaged:
If approved, we will offer a replacement or refund.
Shipping & Delivery Confirmation
Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.
We are not responsible for:
Customers are responsible for ensuring a secure delivery location.
Refund Processing
Refunds are issued after inspection of returned items.
We reserve the right to refuse returns that do not meet policy requirements.
Approved refunds will be processed to the original payment method within 5–10 business days.
Buyer’s Remorse
If a customer wishes to return an unused item due to change of mind:
Item must be unused and in resellable condition.
Custom & Personalized Orders (Non-Returnable)
Customized, engraved, resized, or made-to-order items are final sale and are not eligible for return or refund.
This includes:
Custom items are produced uniquely and cannot be resold.
Return or Resend
Our policy is valid for 7 days from the date of arrival. If it has been more than 7 days since you received your item, unfortunately we are unable to offer you a refund or reshipment.
You have two options:
1. Returns: For products shipped by us, we accept returns if the item is defective due to an error on our part (e.g., wrong item shipped or damaged item). At the same time, you need to attach all the packages and weigh them when you receive the package, so that we can check the responsibility with the logistics company.
2. Exchange: For the delivery of goods, due to your personal reasons (do not like or shoot the wrong style) you can choose to exchange, but you need to bear the round-trip shipping costs. If you think the cost of postage is a waste, of course, we can also have other options, specifically you need to consult our customer service.
Items that do not meet these conditions may be refused or subject to partial refund.
Delivery Confirmation
Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.
We are not responsible for:
Quality Review & Resolution Process
For quality and verification purposes, customers may be requested to provide photo or video evidence after receiving the item. This allows our team to assess the condition accurately. Based on the review, we will offer a suitable resolution, which may include an exchange, return, partial refund, or full refund where applicable.
Refund Processing
Refunds are processed after inspection of returned items.
We reserve the right to deny returns that do not meet policy conditions.
*Orders cannot be cancelled once they have been processed or shipped
Product Disclaimer
Our rotating rings contain precision mechanical components. Proper handling is required.
Damage caused by:
is considered misuse and is not covered under this policy. Normal wear over time is not considered a defect.
* Customers are responsible for selecting the correct size. We recommend reviewing the size guide carefully before purchase. Incorrect size selection is not considered a product defect and we reserve the right to decline exchange request due to variant/size selection issue.
How to Start a Return
To initiate a return, please contact our official email : 📧 heartglow.worldwide@gmail.com
Include your order number and reason for return, and our team will guide you through the next steps.
Policy Updates
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting on our website.